Postage and Packing Information

Please read this before ordering as we have had occasional items go missing.


Postage & Packing - UK
Costs have been calculated and added to the total cost of your order for you. If you decide to order two or more items to be shipped at the same time, the Farida dispatch group will recalculate the shipping cost for you and contact you to advise you of the new reduced amount.

Postage costs have dramatically increased for some things, and are now more complicated with shape, size and value also adding to the cost. Sometimes Next Day Delivery is cheaper than 5 Day Delivery once insurance has been added!

Environmental Policy
At Farida Dance we try to be environmentally friendly.  Where possible, we re-use padded envelopes and our Farida carrier bags are photo degradable. If you are returning something to us, please feel free to re-use the original packaging to do so.

 

 


Insured Items
We offer an Insured Option for expensive costumes, however we can send any item insured if you prefer - if the Insured Option does not appear as an option with your chosen item, please contact us and we will find out a cost for you - this also applies to overseas orders. If you are ordering several things together and the total value is more than £50 again we can advise on insured post.


Missing Post
We have had a small number of items go missing. In the UK, if an item was sent Ordinary 1st or 2nd Class, a claim can be made to the Post Office for up to £32, although it is not guaranteed that the amount will be reimbursed by the Post Office, especially without proof of postage. If you choose to use ordinary post and it goes missing when we send it out, we will investigate through the Post Office, and may be able to refund or replace (if we still have the item in stock). Post is not classed as missing until 3 weeks after it has been sent out. If you have not received your item after 3 weeks please let us know as soon as possible and we will investigate. However this can take several weeks.  If you are returning an item to us we cannot refund you until we receive the item. If it goes missing you would have to investigate with the Post Office, so make sure you get proof of postage. For International Orders please read the International section.

Items damaged on delivery or delivery card left but item cannot be traced
If you receive the item damaged, or receive a card from the post office saying they have tried to deliver the item but you weren't in - you will have to investigate or claim for the item - as it has arrived at its destination and you have proof that delivery has been attempted.  Your local post office or sorting office should be able to advise - your local sorting office address should be on any card left.

If you are ordering an expensive costume we STRONGLY advise you go for Insured Postage, even though it adds to the cost, we cannot replace or reimburse costly items that go missing and are not sent via insured mail. We can measure any item for you before sending it out, and also advise you of postage costs and options, as postage is not normally reimbursed.

Please email us first if you want insured costs and it isn't shown on the website.


Returns
We regret we are unable to re-imburse postage costs. If a refund is required for any goods then it will be minus postage. If you have paid by credit card, your card will be credited with any refund. If you paid by cash / cheque, a cheque will be sent to you. I aim to process all refunds within 4 - 5 working days of receiving the goods back in the office. If you are returning a more expensive item, I suggest you take out insurance as I cannot refund any items if I do not receive them back.


Next Day Delivery and ordering deadlines - UK
It depends when your e-mail is sent. If at all possible, we will dispatch the Same Day - if this is not possible, we will make every effort to post out any orders within 24 hours. If your order is not received until 3pm on Thursday, it may be Friday before it is posted. The Post Office only Guaranteed Next Day Delivery on working days. So if you opted for overnight insured on a Friday it could be Monday before you received your order. If you want to absolutely guarantee Saturday delivery for overnight post sent on a Friday, it is an extra £2.20 - this is the charge levied by the post office, not us. You would need to contact us specifically if you wanted this service. 90% of orders however, do reach our customers the next working day.

Fridays - we are often away at events on a Friday so anything ordered on a Friday may not be sent out until Monday - we apologise for any inconvenience this may cause.


International Delivery
When you place your order, we will contact you with the amount postage will be. If you are not in a rush, it works out a lot cheaper! If your order is worth over £40, or you want to track the progess of your item, we strongly advise you go for Insured Post as we have had some overseas post go missing, especially to France. If you would like this service and the option isn't shown on the webpage, please email us first and we will find out costs for you, if you don't specify insured post it will just be sent ordinary airmail (especially the CDs and DVDs). We cannot replace valuable items which have not been insured. In certain circumstances we may be able to replace less costly items, once we have investigated with the Post Office, but this can take several weeks. UK post is only tracked if it is sent insured, our prices on the website are for Ordinary Overseas Post, NOT insured post.

 

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